Frequently asked questions
Didn't find an answer? Just write us a message
Will my screen/player work without internet/offline?
Yes 100%. Pixelart has built in offline playback capabilities, this means your screen will still keep playing your current campaigns as all content is stored locally on the player. However, some third-party apps may require internet to function properly 😊
Do I need the internet to use Pixelart?
Yes, an internet connection is required to use Pixelart CMS ⚡️
How good/fast does my internet connection need to be?
We recommend a wired and stable connection for the best results, for a perfect publishing experience we recommend an internet speed of at least 10mbps ⚡️
Can I use a normal/Smart TV screen as Digital Signage?
Yes, you can get set up with any Smart TV. However, for large networks or the best results we do recommend getting a professional grade screen as they are more reliable and safer 📺
Can I manage all my screens from one/any location?
Yes you can manage your screen network for anywhere at anytime 🌎
Can I add multiple users to my CMS account?
Yes, you can add an unlimited number of users so multiple people can manage your network with total ease 👥
How long is the trial period?
The free trial period lasts for 14 days from your sign up date 📆
What are the T&C’s for the free trial period?
You can find our full T&C's here: https://pixelart.ai/terms
Is there a storage size limit on uploaded assets?
Nope, you're free to upload as much as you like, totally unlimited 😊
Is there a file size limit?
We have a file size limit of 200MB, this is to ensure the best performance and no lagging on your screens ⚡️
Which player is best for me?
We love all our supported players and each one has unique pros/cons, for a full list of supported players and their specs/details please visit our Supported Hardware page here: https://pixelart.ai/hardware
How do I make payment when I sign up?
We have a fully secure and easy payment process, you will receive instructions at the end of your 14 day trial period on how to make payments for your screens 💳
Where/how are my personal details stored?
What is your cancellation policy?
You can find our cancellation policy in our T&C's here: https://pixelart.ai/terms
Do you offer corporate/bulk license discounts?
Yes, we offer great discounts on corporate/bulk licenses. To find out more get in touch with us today via email: email@example.com
Do you offer discounts for non-profit or charity organisations?
Yes, we offer great discounts for non-profit or charity organisations. To find out more get in touch with us today via email: firstname.lastname@example.org