Frequently asked questions

Didn't find an answer? Just write us a message

Will my screen/player work without internet/offline?

Yes 100%. Pixelart has built in offline playback capabilities, this means your screen will still keep playing your current campaigns as all content is stored locally on the player. However, some third-party apps may require internet to function properly ๐Ÿ˜Š

Do I need the internet to use Pixelart?

Yes, an internet connection is required to use Pixelart CMS โšก๏ธ

How good/fast does my internet connection need to be?

We recommend a wired and stable connection for the best results, for a perfect publishing experience we recommend an internet speed of at least 10mbps โšก๏ธ

Can I use a normal/Smart TV screen as Digital Signage?

Yes, you can get set up with any Smart TV. However, for large networks or the best results we do recommend getting a professional grade screen as they are more reliable and safer ๐Ÿ“บ

Can I manage all my screens from one/any location?

Yes you can manage your screen network for anywhere at anytime ๐ŸŒŽ

Can I add multiple users to my CMS account?

Yes, you can add an unlimited number of users so multiple people can manage your network with total ease ๐Ÿ‘ฅ

How long is the trial period?

The free trial period lasts for 14 days from your sign up date ๐Ÿ“†

What are the T&Cโ€™s for the free trial period?

You can find our full T&C's here: https://pixelart.ai/terms

Is there a storage size limit on uploaded assets?

Nope, you're free to upload as much as you like, totally unlimited ๐Ÿ˜Š

Is there a file size limit?

We have a file size limit of 200MB, this is to ensure the best performance and no lagging on your screens โšก๏ธ

Which player is best for me?

We love all our supported players and each one has unique pros/cons, for a full list of supported players and their specs/details please visit our Supported Hardware page here: https://pixelart.ai/hardware

How do I make payment when I sign up?

We have a fully secure and easy payment process, you will receive instructions at the end of your 14 day trial period on how to make payments for your screens ๐Ÿ’ณ

Where/how are my personal details stored?

You can find our Privacy Policy here: https://pixelart.ai/privacy-policy

What is your cancellation policy?

You can find our cancellation policy in our T&C's here: https://pixelart.ai/terms

Do you offer corporate/bulk license discounts?

Yes, we offer great discounts on corporate/bulk licenses. To find out more get in touch with us today via email: sales@pixelart.ai

Do you offer discounts for non-profit or charity organisations?

Yes, we offer great discounts for non-profit or charity organisations. To find out more get in touch with us today via email: sales@pixelart.ai